We ship fast with NZ Post’s Overnight Delivery Service so you get your toys quickly and can start playing sooner!

• Delivery starts from $6.90 and is calculated at checkout based on the size and destination of your order.

We work hard to keep delivery costs low and aim to ship all in-stock toys the same day, as long as you order before the cut-off time on the product page.

Yes! We offer an Evening Express delivery upgrade in Auckland, Hamilton, Wellington and Christchurch. Evening Express orders are delivered on the same day the order is placed (excluding weekends and public holidays).

The quick bits to know:

- In-stock items only
- Selected postcodes
- Order by 2:45pm in Auckland
- Order by 11:00am in Hamilton, Wellington & Christchurch
- Weeknights only (no weekends or public holidays)
- Delivered between 6pm–9pm (home addresses only)
- Pricing from $13.90 (Auckland), $15.90 (North Island) and $20.90 (South Island)

We hold tens of thousands of toys in-stock and orders for in stock toys are delivered overnight nationwide using NZ Post.

Toys that are 'Available with Supplier', on 'Backorder' and on 'Pre-order' will be clearly labeled with their expected shipment dates.

Yes we do! We use NZ Post to deliver all of our packages and NZ Post can deliver to PO Boxes.

All Toy Hero orders are delivered by NZ Post using a tracked overnight service.

We’re based in Auckland and deliver nationwide across New Zealand.

We also ship to Australia, with rates calculated at checkout. Delivery to Australia takes between 2-8 business days and is a tracked service.

At this stage, we don’t offer shipping outside New Zealand and Australia.

You can browse a very small selection of our toys - but our showroom is essentially a Pick Up point for our warehouse.

Any in-stock toy that is not on display in our showroom (most of them!) can be grabbed from our warehouse in a couple of minutes - so swing by and say hello!

Yes! We offer a free Pick Up service for customers who live in Auckland. Place your order online as normal and select Pick Up in the Checkout. Orders are ready within 1 hour during normal business hours (8:30am - 5:00pm Monday to Sunday) and we'll send you an email when your order is ready to pick up.

We're currently open for Pick Ups from 8.30am - 5pm Monday to Sunday. We are closed on Public Holidays.

Our showroom and warehouse is located at 8/4 Rawiri Place, Hobsonville 0618, Auckland.

We are not a normal retail store - our showroom display a very limited range of toys, however we have over 20,000 toys just a few steps away in our warehouse - any of which we can grab for you.

If you find a toy cheaper elsewhere please drop us an email or use the form on the product page (under Add to Cart) and we'll do our best to match it. We hold local stock in Auckland and provide a high service level to customers, so we regret that in some instances we're unable to provide the lowest price for a toy.

We currently accept VISA, Master Card, and American Express. We also support Apple Pay, Google Pay and Shop Pay.

We are in the process of applying for an After Pay account, and this will be added soon, stay tuned!

Of course! We ship all orders using NZ Post and you can track your order from My Account or by following the link sent to your email address.

If you want to cancel your order before your toys have shipped, drop us an email and we'll cancel your order and issue you a refund.

If you want to return toys from an order that's already shipped, drop us an email and we'll process a return for you.

Select the "Send as Gift" option on any toy's product page. For $5.95 we'll gift wrap your toy and include a hand-written personalised gift card. You can select to have your gift sent to yourself or direct to your loved one.

You can order Toy Hero gift cards in $25, $50, $100 and $500. Gift cards are digital and can be emailed directly to the recipient. Gift cards expire in 3 years - please use them!

Enter your gift card code in the Checkout. Look for the "Discount code or gift card" box.

We do everything possible to package your toys careful to ensure it arrives in mint condition. However, if your toy arrives damaged please take a photo and drop us an email within 7 days of receiving your damaged toy. We'll do our best to look after you with either a replacement product or a refund.

If you've changed your mind and want to return a toy you can do so within 7 days so long as the toy is not open or used, and returned to us in mint condition.

To start a return, you can contact us at orders@toyhero.co.nz Returns should be sent to the following address and must include your order number:

Toy Hero
8/4 Rawiri Place
Hobsonville
Auckland 0618

If you wish to return a book for any reason you must contact us within 7 days of receiving your order. We will let you know where to send the book.

If you are returning a book because it is damaged or it's not the book you ordered - Toy Hero will cover the courier fees associated with the return.

If you are returning the book because you've changed your mind or you ordered the wrong book, you may be expected to cover the courier fees.

Christmas Returns
During the holiday period, any books purchased between 1 November and 31 December can be returned up until 16 January, provided they are in brand new, unread condition.

To start a return, you can contact us at orders@bookhero.co.nz. Returns should be sent to the following address and must include your order number:

Toy Hero
8/4 Rawiri Place
Hobsonville
Auckland 0618